But all this could be avoided if the driver would just call or text me…I would even meet them at our loading dock so they wouldn’t have to leave them with our delivery team (who puts them through an X-ray device…which I am always concerned couldn’t possibly do the wine any good). Have a question about shipping with Lone Star Overnight in Houston, TX Call 713.785.4343 or click on the button below to send us a message. Fortunately, I called LSO and was able to get them to stop the return package and hold it in their warehouse until I could pick it up. Just enter the LSO tracking number into the search and select ‘Lone Star Overnight’ in the carrier drop-down menu. The company had a humble start in the year 1991, and since then it has experienced a lot of growth. I was checking the LSO “tracking” website all day, and suddenly it went from “In Route” to “Unable To Deliver…Package Returned to Sender”. You may also call the customer care of LSO at 80, provide your tracking number and the support team will provide up-to-date shipment status over the phone itself. that also runs the last-mile parcel courier service Scoobeez, acquired LSO. (My company won’t accept packages without an individual to deliver them to). You can optionally enter up to 10 reference numbers here, one per line. Delivery is to my office and at one point my office rejected a delivery because the driver couldn’t locate my name to show them. The problem occurs when for various reasons they can’t deliver. Then suddenly they’ve delivered (or attempted to deliver). Never had wines shipped when it was warm, but that is on the retailer.īill, how do you get your text number into the driver’s hands? The issue I always have is that the shipper gives me a tracking number, and the tracking number is useless (doesn’t show anything except that it’s in route). Driver always texts when he is an hour out or so to ensure somebody is home to sign. So, Pottery Barn is sending the item again. LSO was impossible to contact with several hours on hold or dropped calls. I have had no issues with them at all in the delivery aspect. LSOs tracking shows delivered - it never arrived. They are final mile for me here in TX from a PNW outfit.
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